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Have questions about our services or need help with a transfer? Our team is here for you — reach out and we’ll respond promptly.
- Secure & encrypted transfers
- Dedicated support team
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Frequently Asked Questions
All our transactions are real time if they are compliant with our internal controls and the CBK guidelines .
No, all transaction fees are charged on the sender at the point of sending the funds.
Your transfer is important to us, so we provide status updates that allow you to easily track your transfer. At any time you can sign into your account and select “Transactions” to view all of your status updates
The exchange rate applicable to your transaction will be displayed or communicated before you confirm the transfer. Exchange rates may change depending on market conditions and the time the transaction is processed
A transfer may be cancelled only where it has not already been completed or paid out and where cancellation is permitted under our terms and applicable requirements. Contact customer support as soon as possible if you wish to cancel a transaction